End of a long day, just put the kids down and writing my thoughts before turning in. Today was a good day, went to visit a client that provides consulting services to the casino/gaming industry to kick off a new project they are starting. This client came on board about 3 months ago. They have the need for a custom portal for time tracking/reporting and document management related to licensing investigations. They were very thorough in their selection process. DCG went up against some larger firms and we were chosen. The client and I both agree that they made a great choice. We implemented a custom web based portal featuring time tracking, document management and more all customized to meet their requirements. This was delivered in a mere 2 weeks.
The project that just kicked off today required further customization. The software works in the client’s context, meaning their terminology and processes. Software should never determine the process or business rules for a given business objective, rather it should adapt to the customer based on the synergy between the software provider and client. We have achieved that in this case and it will continue to grow as the custom web based portal is what the client is using to run the business in many aspects.
None of this comes without some challenges. The customer is high maintenance. The pace is somewhat kinetic and frenzied. When a project hits they need to be able to ramp up and respond quickly. There are many unknowns as they start any given project. They needed a partner that would provide the high level of service along with the flexibility required. This is where we have come through as a solid partner who delivers. Kinetic, frenzied, high energy, high pressure – it’s not for everyone but it is often the environment of small to medium sized businesses that accomplish great things. We can and do handle it.